Natalia Voronova's Resume
Natalia Voronova
Head of Excursion Department
About Me
Welcome to my page!
I am a professional with more than 20 years of experience managing a team of professionals involved in the tourism and other various industries. Among my personal achievements is the rapid and dynamic development of the excursion department of the Company, which in a short time has turned from subsidized to a department - the donor of the company. With my help, our company became one of the largest travel companies in South Sinai. I increased the Company's profitability by 65% in the South Sinai region by optimizing excursion processes and improving the quality of tourist services. I know how to be the leader of my team and inspire employees to develop our common cause. I know how to turn existing problems into extensive business development opportunities. I was repeatedly sent to other branches of the company to improve their profitability. In my direct subordination are two managers and 45 tour guides.
Key Achievements
- Guided the Excursion Department of Biblio Globus Egypt, SSH to success:
- Under my leadership, the Excursion Department has grown from subsidized to a department - the financial donor of the company.
- Built a team of 47 people from scratch:
- Ensured quick adaptation and performance of the team, contributing to significant revenue within just three months.
- Boosted sales of tourism services by 65%:
- Developed and implemented new tour destinations and established key partnership agreements.
- Enlarged positive tourist feedback by 22%:
- Implemented a training system for employees, which improved customer service and led to numerous positive reviews.
- Increased profitability by 55% in the Crimea branch:
- Successfully managed crisis situations in the Excursion Department of the Crimea Branch, where I had been transferred as an Excursion Manager.
Work Experience
- Head of Excursion Department - Biblio Globus Egypt, Sharm El-Sheikh, Egypt (2012 - Present).
- Built department team from the ground up and began to generate revenue within 1 week by operations optimization.
- Currently managing a team of 47 employees. Two managers and 45 guides.
- Head of Excursion Department - Biblio Globus Crimea, JSC (2019 - 2021).
- Created and achieved the signing of new contracts with partners to increase the company's profitability that allowed to increase the sales of excursion services by 165%.
- Developed and implemented promotional materials necessary for promotion of excursion services in the tourist market of Crimea.
- English, German, Russian and vice versa interpreter/translator. - SVR Group, JSC, Egypt (2006 - 2012).
- Successfully engaged in the translation of technical and legal articles from English and German into Russian and vice versa. Was editing materials in different languages and prepared them for publication Was an administrator for large translation projects (forming and coordinating the work of teams of translators)
- Reservations Department manager - Als-Tour, Egypt (2001 - 2005).
- Co-ordinate the work reservations department. Participate in the development of pricing and promotional strategies. Negotiate with hotels for the provision of rooms and supplies/ Booking rooms in the hotels where a company was operating. Recruit and supervise staff, oversee training and set work schedules Resolve customer complaints. Ensuring travelers arrival and departure.
Education
Skills
- Experience in building and managing company branches.
- Increasing sales of tourism services and company profits.
- Recruitment, training, and development of professional staff.
- Financial and administrative control.
- Conducting negotiations and building a partner network.
- Fluent in foreign languages.
Foreign Languages
- Russian
- German
Trainings
- "Customer-Oriented Sales of Excursion Services".
- "Personnel Management Methods".
- "Psychology of Effective Leadership".
Contacts
If you are interested in my Curriculum Vitae, I will be happy to answer your questions during an interview.
I am available via:
- Phone: +7 (950) 261-24-71
- Email: natulek1976@mail.ru
- Any messenger (Telegram, WhatsApp, Viber):